Trip To Boca Raton, Florida
September 27, 1996 - October 9, 1996
Saturday, 10:08 A.M. (Pacific Time), 9/28/96
Live! It is now Saturday morning. They have just made the announcement
that the Diner is closed for breakfast and will re-open shortly for lunch.
So far, this trip has been great! When we boarded the train at 10:15 P.M.
last night, our Car Attendant took our tickets so that the Conductor would
not have to wake us to collect our tickets. When I awoke this morning,
coffee was ready in our Sleeping Car and the Attendant had made sure there
was plenty of creamer, sweatner, cups, and even plenty of cold orange juice.
This might not seem something to be excited about, but these ammenities are
not to be taken for granted. I've been dissapointed lately to often find
these items not available. Thus, I must take my hat off to our Car
Attendant. He is certainly starting off on my good side!
Click here for photos & more info about the Sunset Limited.
Our server in the Dining Car was George. He did a great job. As soon as
he saw my camera on the table, he had my kids and I get on the same side of
the table so he could take a picture of us with it. Not only
did he take and serve our order quickly, even with a full Diner, but he
also brought my kids each a hot chocolate and a bunch of mints. They
didn't order either of these, but were pleased and surprised to get them.
I appreciated George's extra efforts and left a larger than usual tip.
I'll try and get his last name next time I see him and send a letter off
to Amtrak. I'm always very pleased to find the quality of staff that
makes a trip even better.
So far, the quality of this trip has been in sharp contrast to the Coast
Starlight. The Coast Starlight has a reputation for the most Superior
Service of all Amtrak routes. For the most part, that is true. On the
other hand, the Sunset Limited has gotten the reputation of having one of
the least helpful staffs. That was certainly true for 50% of my last
trip on the Sunset Limited. My recent trips on both the Coast Starlight
and the Sunset Limited has shown the reverse to be true, at least for
these two particular journeys.
Saturday, 8:50 P.M. (Central Time), 9/28/96
We just finished dinner. First, the good part: My wife and I each ordered
steak. There were two different types on the menu and we ordered one of
each. My wife had the filet mignon and I had the strip steak. We cut
each in half so we could each try the steak both ways. The steaks were
absolutely fabulous! The menus on the Sunset Limited and the quality of
food has greatly improved since my last trip on the Sunset Limited.
Our server was a different story this time. Not a real problem, but it
was all too familiar ... a definite reminder of the type of service that
the Sunset Limited is known for. I don't think our server was trying to
be hostile, but the things she said and the way she acted, even jokingly,
are the things that can tick customers off.
We asked for the sauce that goes with the steak on the side. The sauce
sounded interesting, but we didn't want to ruin a good steak if we didn't
like the taste of it. Our server told us she'd put in the order, but
thought the cooks might get upset because they are so busy. Maybe they
would, but did she have to relay this to us? What are we suppose to
conclude? The cooks are too busy to be bothered putting the sauce on the
side instead of on top of the steaks? That was just the first example.
I tried to order red wine for my wife and myself. Our server said I can't
do that, or she would get confused. Each person has to order for themselves
so that she can write it on the right checks. My wife also asked for water
for us and our kids. Our server made some comment that implied that my
wife didn't have to be so pushy because she would have got us set up anyway.
I didn't think my wife was being pushy and we had no way of knowing that
our server would have brought water anyway, even if we hand't asked for it.
When we were served, everything was just banged down on the table. It
was very strange, because the server didn't seem actually mad at us. We
actually had quite a bit of chit chat on and off with her during the meal.
Best I could tell is that is just her normal way of dealing with diners!
When she came to take desert orders, not just at our table but every
table around us, she said: "I'm going to tell you what we have for desert
once and only once." I actually think she was trying to be funny, but I
think a lot of people missed the joke.
I just found this service in stark contrast to the service that we
received in the morning. In the morning, many little extra things were
done for us without us even asking. That was unnecessary, but very nice!
This server seemed to go out of here way to make us feel that she and the
rest of the staff was too busy for us. That behavior was also totally
unnecessary and is the type of service that the Sunset Limited is known
for all too well.
I have to still rate the dinner on the positive side. The food was
delicious and plentiful, including the desert. If you can appreciate the
tough waitresses that are sometimes found at truck stops and understand
their tough humor, then you could even live with the service. Despite,
the above comments that I made in frustration over the contrast with
breakfast, we did enjoy dinner.
We've been running about two hours late most of this trip. I got out
and walked around when we got to San Antonio. That is where they
separate the Texas Eagle from the Sunset Limited. By the time I got out,
they had already taken them apart. The Texas Eagle had been moved to the
track next to ours and they had already added the new engine and diner to
Breakfast service was a repeat of yesterday. We had George again and he
again brought hot chocolate for my daughters without us even ordering it.
One of my daughters noticed that hot chocolate is not even an item on the
As a side note, the name "George" plays an interesting role in
passenger train history. In the early days of on-board services in America,
the service people were called "Porters" and they were almost exclusively
Blacks*. George Pullman, the inventor of the luxury "Pullman Sleeping and
Dining Cars" hired only Blacks because there were plenty of them available
after the Civil War, he could get them to work for just the tips, and
there was little backlash from Whites over the use of Blacks in these
positions since they were considered "servants".
To this day, the proportion of Blacks in the Onboard Service Staff is far
higher than that in the general population. The only other place where
you will probably find such an inverse correlation of employee composition
to that of the general population is in professional sports. However,
there has been a steady influx of Whites, especially women, into these
positions over recent years.
Because the original luxury cars were those built by George Pullman,
passengers just called every porter just "George" regardless of their
real name. Today, it is usually considered an insult to call a Car
Attendant either "Porter" or "George". But what if their name is "George"?
Ever since I learned the history behind this, I've found a surprising
number of people that work on trains whose name really is "George"! On
this trip, both our Dining Car Attendant's name is George and the
Cafe/Lounge Car Attendant's name is George.
Though it is appropriate to leave your Car Attendant a tip when you leave
the train, you should be aware that your tip is no longer their only
means of compensation. Many years ago, the title "Porter" was dropped
for the more professional title of "Attendant" and they receive a
professional salary as well as Amtrak's full set of employee benefits.
I still must emphasize that the Sunset Limited is a train for people that
love to ride trains. It is not a good route to start with if you want to
see wonderous sights or to be pampered on your journey. There are not a
lot of sights along this route. An entire day and two nights is spent
just going through the flat ranges of Texas! If you are new to train travel
and want to see the best that Amtrak has to offer, take the Coast Starlight
from Los Angeles to Seattle. Heading north is better than heading south.
The Coast Starlight sometimes runs late which would place the ocean view in
darkness on the southbound trip. There is no problem with the ocean view
on the northbound trip since it is in the morning and early afternoon.
If just being on a train is enjoyment for you, then the Sunset Limited can't
be beat for length of the journey. But, if you want scenery and service
on your trip, I'd suggest starting with some other western Amtrak route.
Our Engineer seems to have decided to make up some of our lost time. It is
4:14 P.M. on Sunday afternoon, September 29, 1996. We just left Lafayette,
Louisianna and are a bit over two hours behind schedule. That is not
unusual for this route. When the Enginner takes this train down these
tracks as fast as he can, it makes for a lot of rocking and bumping.
Usually, the ride is quite smooth. Going this fast turns it into a pretty
rough ride. However, rough is a relative term. We have cups of soda and
water sitting on the arm rests of our seats and they don't tip or spill.
There are no cup holders like you have in cars. The recess to hold cups
is only 1/4" deep. Thus, the recess does little to old the cups from
tipping over, it just keeps the cups from sliding around. So, even when
I say we are getting a "rough" ride, it isn't rough enough to tip over a
cup sitting on the arm rest of the seat!
There are two places to definitely make note of on this trip: (1) Going
through the town of New Iberia, Louisiana and (2) going over the Huey P.
Long Bridge just before arriving in New Orleans. In New Iberia, the
train goes down the middle of small street right through the front yards
of many small homes. People stand on the porch of their homes waving at
the train. My daughters pointed out to me that the train actually goes
the wrong way down the middle of one small street in the town. The
Huey P. Long Bridge is quite high. It has a long build up before it
actually crosses the Mississippi. I looked out my window and thought I
was in an airplane! We were very high above the tops of trees and homes!
Unless you really pushed your head against the window, you could not see
the bridge under the train. Thus, it looked like the train was flying
through the air right over the town! Crossing the Mississippi is pretty
Sunday, 7:45 P.M., 9/29/96, New Orleans, Louisiana
We just arrived into New Orleans Station a couple of hours late. Usually,
the train stays here for a couple of hours, enough time for passengers
to walk or take a taxi into town. Since we are two hours late, we are
only going to be here long enough to clean, fuel, resupply the train and
change crews. All the train staff change at this point, not just the
Engineer and Conductor. All the train staff changed at this point going
both ways in New Orleans on the last trip I took on the Sunset Limited.
I think this is standard procedure.
When I went down the station with one of my daughters to look around the
platform in New Orleans, we found a dog in the downstairs luggage rack!
Actually, the dog was on a leash with a man. I assume they were checking
for drugs and/or bombs. After the dog sniffed all the luggage, the man
checked the luggage tags and then left. I assume he didn't find anything
or there probably would have been more activity.
We stopped at one station very briefly. There was no announcement over
the P.A. system. During the night, stations are not usually announced.
The crew doesn't want to wake up sleeping passengers. Instead, the Car
Attendant, who knows your destination, will inform you personally of your
stop in advance. Evidently, someone goofed up at this stop. Some people
were suppose to get off at this stop, but the train left before they were
off the train. A Car Attendant was frantically calling for the Conductor
over the P.A. system letting the Conductor know that some people had missed
their stop. The next stop was only 15 miles down the road and we did not
stop again until we got to that next stop.
Monday, 12:34 A.M., 9/30/96
I think I just found one of those reasons that makes Amtrak nervous about
people that listen in to their radio communications. I just heard a
Dispatcher call to the Conductor that he could see that the baggage car
doors were open on both sides of the train. To try and come up with a more
exact quote: "Your baggage car doors are open on both sides. I can see right
through the car and the luggage inside. There could be a lot of luggage
in the marshes tonight. Better have someone check that out." Hopefully
they got those doors closed before anything fell out. I couldn't tell if
they were worried that some had already fallen out or if some might fall
out if they didn't close those doors right away. We had been going
through the marshes in Louisiana and were now going through the marshes
in Florida from time to time. We took all our luggage as "carry-on".
When in the sleepers, it is customary for the Car Attendant to slip the
morning newspaper under the door. We didn't find one this morning, so I
went to the usual places they are kept: (1) on top of the water fountain,
(2) on the downstairs luggage rack, or (3) by one of the entrance doors
downstairs. Not to be found anywhere! I ran into the Chief of Onboard
Operations. He said he had seen them, but couldn't remember where and
told be to check with our Car Attendant. I did check with him and he said
he had left the paper at our door, but somebody on the way to breakfast
had probably taken it. He quickly got us another one. Oh, and my favorite,
coffee and juice has been available in our sleeping car starting at 6:30 A.M.
Monday, 2:11 P.M. (Central Time), 9/30/96
First it was the Texas range and now it is trees! I'm starting to remember
more about our trip last March to Florida. No sooner did we leave the
emptiness of the open range of Texas that we were constantly surrounded by
trees! This is all flat land, so there are no mountains to look up to or
valleys to look down into. For miles and miles, all we can see out the
windows on both sides of the train is the trees that are right next to the
tracks. Every hour or so, a few houses or a small town will poke its head
out from the trees. Once in a while the train travels through a city or
town and that is pretty interesting.
The food at lunch was very good. That is one thing I will definitely
remember about this trip, the food. If Amtrak keeps this up, they will
regain the reputation that Dining Cars on trains had during the days of
luxury train service. I had "The Alamo" for lunch, which was a beef
bouritto served with guacamolle and sour cream and sides of rice and
beans. Everything was delicious, including the banana cake for dessert.
My wife had a Reubin sandwich and my kids both had hamburgers. Everything
turned out great and this new crew gave superb service!
I purchased a few souveniers in the cafe lounge car this morning:
- A Sunset Limited Baseball Cap (Light Grey)
- A Sunset Limited T-Shirt
- A Sunset Limited Plastic Mug
- A Sunset Limited Luggage Tag
- A Deck of Amtrak Playing Cards
For those of you that bring a cellular phone along, you will find that
service is sporadic. Usually you have very good reception when the train
is at stations near major cities, but very poor reception when travelling
the long distances between cities. There is AC power on the train, so do
bring your AC charger/adapter. Same for notebook computers, bring your
AC charger/adapter along.
Several video features were played during the ride including the movies:
Sgt. Bilko, Bed of Roses, All Dogs Go to Heaven, Up Close and Personal,
Contest time! The kids get a real kick out of this. They ran a contest
and gave out prizes like cookies and brownies for anyone on the train that
had any of the following:
- Oldest Coin
- Red, Green or White Sox or Red Shoes
- Kid's Homework (my kid's won this one!)
- Birthday today
- California Newspaper
Staff #1: Los Angeles to New Orleans
- Anthony Williams, Chief of Onboard Services
- George, Lounge Car Attendant
- Henry Tucker, Conductor
- Betsy, Dining Car
Staff #2: New Orleans to Deerfield Beach
- John Hudson, Car Attendant
- El McMickins, Onboard Chief
- Judy, Lounge Car Attendant
Monday, 3:00 P.M. (Eastern Time), 10/1/96, Boca Raton, Florida
Monday, October 1, 1996, 3:00 P.M.: We checked into the Boca Raton Resort
and Club last night. A very impressive place. You can't even get onto
the grounds of the hotel unless you have a reservation or are visiting a
guest of the hotel. If my wife's convention wasn't being held at this
hotel, this would not be the type of place that I would book.
The least expensive room available, and this is at the convention discount
rate, was $200 per night. On top of that, they add a $9 per day service
charge to cover the Bell Service that handles your suticases when you arrive
and leave and for the maid that makes up your room each day. However, they
also make it clear that any additional tip you wish to provide is at your
discretion! The only way to park here is to use valet parking and there is
an extra daily charge for parking your car here plus that $9 per day service
charge DOES NOT cover the tip for the valet! That isn't so good when you
need to use the valet service every time you want to go on and off the hotel
grounds using your car. The cost of room service is very high. If we
wanted Breakfast in our room for my wife and I and our two kids, we
calculated that we couldn't get away with less than $50! And that is just
a plain breakfast, nothing fancy. (I stopped by Dunkin Donuts on my way
back from picking up our rented car and picked up enough food for breakfast
for at least 2 days, including plastic coffee cups to take home, for less
I placed the "DO NOT DISTURB" sign on the doorknob, but Housekeeping
knocked on the door anyway and asked if we needed any service. I pointed
out the sign on the door to them and told them we don't want service at
this time. They apologized and said they would come back tomorrow. I
thought that was a bit unusual. Almost everywhere that I stay, I don't
let Housekeeping in until I head out. Often, that isn't until late
afternoon. In a few minutes, Housekeeping called us on the phone and
told us that services are not available after 4 P.M. That seems unusual
for a hotel of this magnatude. I would think they would have a few
people on the evening staff to provide Housekeeping services in the late
afternoon or early evening. We told them to just bring us some clean
We are on the ninth floor of the "Towers". The main part of the hotel
looks like a great big pink mansion or castle. The hotel was build in
1926 and is suppose to be one of the most luxurious in Florida. This is
one of the few hotels given a six diamond rating by AAA. If you don't
mind spending about $3000 for a one week stay at this place, then you
can probably really enjoy yourself. Just don't look at the individual
bills for room service, parking, valet, restaurants, hotel room & tax.
Our "Junior Studio Suite" is actualy 750 square feet. That is pretty
big for most hotel rooms. The room is one giant area with a king size
bed on one side, a sitting area on the other side, a very large bathroom
area, and an interior hallway. The view is tremendous! We can see the
entire front of the old part of the hotel from our window, the golf
courses beyond, and the marina on the other side. By the time you read
this, I may have photos of all this posted.
The auto rental experience was interesting. I paid $177 for unlimited
mileage for an entire week from Avis. We got a free upgrade from economy
to a mid-size car because I used my American Express. When I made the
reservation at the national Avis number several weeks ago, they told me
I would have to take a taxi from the hotel to the car rental place and
they would reimburse my $5 cab fare. When I asked the Doorman to get me
a taxi, he told me that there was a courtesy phone inside the lobby that
I could use to have Avis come pick me up. I looked for the phone, but
could not find it. Asking around didn't help. Nobody knew of such a
phone. I asked at the desk and they called Avis for me. They did send
a van out to pick me up. I'm always amazed by the amount of erroneous
information that floats around just waiting to mislead unsuspecting
We drove to a local Target store and a supermarket later in the day. My
wife and I are real coffee drinkers. We were quite disappointed to find
that such a posh hotel as this didn't provide a coffee maker in the room!
Even most Best Western Motels have one in the room and just about anything
finer always has one. I'm starting to think that many of the low cost
motels are out-doing the high-cost ones with guest ammenities such as
coffee makers, microwaves, refrigerators, VCRs, Nintendos, and free movie
channels! Many even offer free transportation to and from the airport,
plus almost always free parking and often complimentary continental
breakfast and evening cocktails. These low cost motels offer more creature
comforts than many of the finer hotels.
At any rate, we went to Target and purchased a $15 Westbend 4 cup coffee
maker and all the coffee, sweetener, cream and spoons necessary at the
supermarket. We don't plan to take the coffee maker back with us, but
we figure the cost of 2 pots of coffee from room service would easily
cover the cost of a week's worth of coffee that we make ourselves in the
room. We also purchased a 24 pack of Diet Pepsi, some beer, wine,
pretzels, and cookies for the kids. Relative to the prices of food and
drinks in the "In Room Butler", $2.25 per soda, $2.25 for 6 Oreo cookies,
etc., we figure we stocked up with about $500 in supplies for only $20!
The saga continues! We are enjoying the time
relaxing and looking about the hotel, though I am spending quite a bit of
time on the phone and the computer with work matters. Just received a
FedEx package yesterday with lots of stuff that needs to be worked on in
case I didn't already bring enough with me!
Still amazed by the prices of everything. We went to the bar at the beach
to grab a light lunch yesterday. We took a little shuttle boat to get there
and a shuttle van to get back. All we ordered was a sandwich, a hot dog,
two pina coladas, two kid's drinks and some chips. The total came to $60!
There is no space on the bar bill to leave a tip when you sign it since
they automatically add an 18% tip to everything! Each menu item is in the
$6 to $8 range, including just a hot dog.
The weather was walm and balmy when we sat at a table under a straw roof
right near the water. The waitress saw my camera and said: "Let me take
a picture of you with those storm clouds in the background so you can tell
everyone about the storm that hit you just 5 minutes after that photo."
We thought she was joking. She wasn't! Right after taking our picture,
the wind picked up and the rain started fiercely hitting our table! We
moved to the shelter of the bar seats and waited out the 10 minutes of
hard hitting rain. It is amazing how the weather can change from great
to stormy and back to great again in just a few minutes.
Later that evening we ordered "late-night" room service for dinner. One
of our kids had a hot dog, the other a hamburger, and my wife and I
shared a pizza. We didn't order any drinks at all. The total came to
about $30, which wasn't bad for the prices around here. The pizza was
delicious! One thing is really turning me off about this place and
leaving me with no choice but to give this place an overall "thumbs down"
for an overall good time. Even though everything is over-priced and
they automatically charge a $9 per day service charge to your room plus
automatically add 18% to every food or drink that you purchase, the
service personnel definitely hint that they want even more of a tip!
By not leaving a line for a tip on the food bill, unlike most hotels, it
appears that the hotel's policy is that the 18% service charge is suppose
to take care of the tip.
I really don't like places with automatic tip policies and will always
recommend that others steer clear of them. It takes away all of your
discretion to leave a larger tip for excellent service (unless you want
to hand someone cash in addition to the automatic tip) and a smaller tip
for poor service. Plus, an automatic tip policy also leads to problems
like the one at this hotel where the service people expect a tip in
addition to the automatic tip added to the bill! So, while the hotel
might have the right idea of trying to save you the trouble of knowing
who to tip when and how much by making tips all included, this seldom
works out in real life. Plus, when you stay at a hotel where you can
see them gouging their "guests" right and left, you start to wonder if
they treat their help any better and if their help even gets a fair
portion of the automatic 18% service charge!
Housekeeping is knocking on the door again. Actually it is the second
time today they have knocked. Evidently they don't read English and the
hotel has not trained them what a "DO NOT DISTURB" tag on the doorknob
means. My children are still sleeping in bed and I don't think there is
any need to wake them while on vacation. I wonder why this hotel even
bothers to distribute the "DO NOT DISTURB" door hangers if they don't
train their staff what it means. Yesterday I discovered an empty pack
of condoms and wrappers in the television cabinet. I've never even ran
across anything like that in my stay at "Sleezy-8" motels! Maybe
housekeeping in those places expect to find things like that and makes
sure that all evidence from prior guests is removed before the next
guests arrive. I just didn't expect to find such inadquate housekeeping
at a AAA 5 diamond hotel.
From all this complaining, you probably think I'm having a miserable time.
Actually, not at all! I'm really enjoying both the time to relax, the
time I spend with my wife and kids, and the time I sit here at my notebook
computer facing the panoramic 9th floor view of the hotel, water, and golf
courses. Writing up these complaints actually gives me an avenue to vent my
frustration. Even if my comments have no effect, I can always pretend
that I've disuaded some of you from ever staying here and be content that
the hotel may be losing business as a result of their policies and
inadequacies. Though, I have some doubts about any effect the comments of
unsatisfied guests have on this place. This hotel is booked solid with my
wife's NACCB attendees and I've heard this hotel is pretty full most of the
We are on the road (or the "rails"??) again!
Florida's Tri-Rail commuter trains also run through Deerfield Beach
Station and I got a few photographs of the train that came through just
before our train. A southbound Amtrak Silver Star was suppose to also
come through the station before our train, but the Silver Star was running
a couple of hours late.
The cab driver that took us to the station said that his Dad used to work
for the railroad till the day he died. He remembers a trip he made with his
Dad through the Rocky Mountains and said he remembers it just like it was
yesterday! I guess his Mom has a free Amtrak pass, but she stopped using
it back in the days when Amtrak switched to paper plates and plastic forks
and spoons. I told him that most Amtrak routes have returned back to using
real silverware and china instead of paper plates. I told him that his
mother should give Amtrak another try. While in the Deerfield Beach Station,
I discovered that Amtrak is still serving fast food on some of its eastern
routes. I hope she doesn't start with one of those routes and find to her
disappointment that Amtrak is still using paper plates and plastic forks!
The Amtrak Station Agents announced which end of the station Coach
passengers should go to and where passengers boarding sleeping car #0131
should go. I thought that it was odd that they also didn't announce
where passengers for our sleeping car #0130 should go. When the train
did pull in, they directed us to go into sleeping car #0131. I told them
and showed them our tickets were for #0130. They thought it was odd, and
so did I, that we were on the manifest for #0131 when our tickets said
#0130. Didn't matter to me. One Family Room is the same as the next.
Well, at least that is what I thought until we got ourselves settled in.
My kids said the room had a slight smell of urine. I thought it could
possibly be the smell of burning insulation that trains will sometimes
have from the dynamic electric braking system. After spending time in the
room, I agreed with my kids. The weak smell probably was urine. Some
child who had previously had the room probably wet the bed and the Car Attendant
may not have noticed it soaked into the mattress. The smell was fairly
weak, so we decided to wait until this evening when the Car Attendant makes
the beds. At that time, we'll see if the source of the smell can be found
and the mattress changed out. Of all the trips I have taken in the family
room, this is the first time I have ever encountered that smell.
Heading north out of Deerfield Beach, the Sunset Limited is pretty empty.
They will still service lunch at 2:30 in the afternoon and we decided to
go before they closed. Every room that we passed, which was most of
Sleeping Cars #0130 and #0131, was empty! We did not see a single room
other than ours occupied! If this is usual, then Amtrak has probably made
the right decision to not run this train south of the Sanford Auto Terminal
any more after November 10, 1996.
So far, our Car Attendant, William (Bill), and the Conductor have been
very friendly and helpful. The people in the Dining Car were also very
friendly. The Dining Car was practically empty. After the Cafe/Lounge Car
Attendant made an announcement, people would occassionally come into the
Dining Car thinking it was the Cafe/Lounge Car. The Dining Car Chief had
to keep sending those people back to the Cafe/Lounge Car. That is an
easy mistake for people new to Amtrak. They should probably post a notice
on the door of the Dining Car so that people know which is which.
The Car Attendant from our trip out to Florida was also on this train. I
think much of the crew from the previous train is on this train. Many of
the staff on this train look familiar and many of them recognized us.
This train is not adequately stocked. They had neither of the two main
lunch entrees on the menu. They had all of the other lunch entrees. They
also did not have the Chocolate Cake that was on the menu which is the only
cake that one of my daughters likes. I also ordered a red wine with my
lasagna, but they only had white wine. They had run out of red wine. I
hope they will be able to restock all these items when they make their big
service stop in New Orleans.
On our way back from lunch, we noticed a couple of rooms had become
occupied by people that must have got on the train while we were at lunch.
Most of the train was still pretty much empty. I'm looking out both
sides of the train. That is a nice feature of the Family Room, having
windows on both sides of the train. Mostly a thin line of trees along
both sides of the track blocking the view of any scenery beyond. No big
deal, really. The scenery beyond that line of trees is mostly just more
trees, more fields, more marshes or more farms. This isn't the route
for spectacular scenery, but is a route during which you can relax and
I had a little chat with our Car Attendant, Bill Rawlings. He mostly
works the City Of New Orleans route. Once in a while he goes on
the "extra board" and works this Sunset Limited route. Bill said
that not many people get on or off the Sunset Limited in this part of
Florida. The Sunset Limited doesn't start to really get full until it
gets more northerly in Florida and then starts heading west. I told him
I could understand why Amtrak decided to eliminate service on this route
south of Sanford starting November 10, 1996. Bill said he'd rather see
Amtrak look to other means to raise revenue rather than cut service.
Bill said one of the most interesting parts of both the Sunset Limited
route and the City of New Orleans route is going in and out of the
city of New Orleans. He said he likes to see how the city is put together,
which is something you can do by traveling in and out of the city by train.
You can see the way the shipyards, train yards, industry, etc. are all
The Amtrak placed a pink sheet in most of the Sleeping Rooms. There weren't
any in the downstairs rooms in my car, thus none in mind. I borrowed one
from an empty upstairs Deluxe Room. The sheet told that bus tours of the
city of New Orleans are available during the trains layover in New Orleans.
If the train arrives on time, 11:30 AM, then it will remain in New Orleans
until 3:15 P.M., a 3 hour and 45 minute layover. The bus tour is $30 for
adults and $15 for children 12 and under and includes a PO-BOY box lunch.
The sheet says to see the On Board Chief for Reservations.
Click here" for more information.
While in the Dining Car this evening, a group of gals came in from the
Coach seating area and stood around one table at the end of the Diner and
started singing! I don't know if they were a professional chorus, but
they sounded pretty good! There will be a picture of this in the photo
section. They sang several songs, all at that end table.
On my trip to Florida, I had tried both of Amtrak steak dinners and
they were great, especially the Filet Mignon! I was a bit steaked out,
so decided to order the Macaroni Cheese Cake which one of my daughters
had ordered on the eastern trip and was also delicious! This dinner
did not live up to expectations at all. Either the Chef that we had
on the way out did not understand how to make this dish, or this Chef
did not understand how to make it. I hope it is this Chef that made it
On the way east, the Chef had prepared large tubular macaroni with a
cheese and marinara sauce. Actually you had your choice of sauce,
either marinara, alfredo, or one other sauce. It was delicious!
I don't think anyone taught the Chef on the way west how to properly
make this dish. I think he looked at the menu and tried to figure out
how he was suppose to make something that matched the menu description.
What he made was identical to Kraft Macaroni & Cheese. Since one would
not usually put marinara sauce on Kraft Macaroni & Cheese, he didn't.
He just put the marinara sauce on the side and then dressed up the dish
with some vegetables.
The meal on our eastbound journey looked and tasted like something any
fine Italian restaurant would be proud to serve. The meal on our
westbound journey looked and tasted like something that would be served
in a school cafeteria! The other menu items that we tried on this
westbound journey were fine. It was just this one item that the Chef
seemed confused about how it was to be prepared.
Sunday, 9:30 P.M., 10/6/96, Jacksonville, Florida.
There is a bridge out leading into New Orleans. Evidently it has
something to do with the weather. There is a rain storm where we are now.
I don't know if there is a physical problem with the bridge or if the
bridge just can't be used in bad weather. We won't get to that bridge
until 11:30 A.M. tomorrow morning, but they are already making plans for
taking an alternate route.
In Jacksonville, Florida, everyone going to stations between Mobile, Alabama
and New Orleans, Louisiana were told that now was a good time to call
anyone that was expecting them. Those passengers were going to be let off
in Mobile and bussed to their stations. The train itself would be
heading northwest from Mobile to Hattlesburg over the IC freight line
and then south to New Orleans over the Crescent's route. The train
won't be making any stops between Mobile and New Orleans since it is a
detour with no regular stations for the Sunset Limited, but we might run
into a lot of freight traffic taking the same detour for the same reason.
At this time, they have no idea how late we might be arriving into
New Orleans. This ought to be interesting. I'll be covering some
new territory tomorrow that normally isn't used by any Amtrak trains.
While in the Amtrak station In Jacksonville, Florida, a train with a single
Viewliner Sleeping Car was parked opposite our platform. I took a photo
of it, but not sure how good it will be. It is just the Amtrak logo,
the word "Sleeping Car", and maybe the door. I was too close to the car
but could not step back since I was on the platform between my train
and that train. My Car Attendant found our it was the train to New York,
probably the Silver Star since that train was scheduled to head north at
Monday, 7:52 A.M. (Central Time), 10/7/96,
almost Mobile, Alabama.
More announcements were just made about which passengers would have to
detrain here. Since we are going to take a detour north, those passengers
going on to Pascagoula-MS, Gulfport-MS, Bay St. Louis-MS and those
transferring to the Amtrak City of New Orleans train have been told
to leave the train here at Mobile, Alabama. They will be bussed the rest
of the way to their destinations. I don't envy them!
I've found out a little more about this detour. It might not be the
bridge that is out, but just that the tracks through the low level bijou
country can't be used during very foul weather due to flooding. Looking
at the map, the detour isn't as big as I thought it was. Since we will be
making no stops between here and New Orleans, there is even a chance we
will get there early! However, if we encounter a number of freight trains
also taking the same detour plus the freight trains that normally run on
those tracks, then all bets are off. We could come into New Orleans very
The smell of urine vanished many hours ago. Whether my nose just got
conditioned to it or it just took that long for the odor created by the
previous occupants of this room to disperse, I don't know. However, during
the night, I had a new odor to contend with: cigarette ashes! The
Sunset Limited is one of the few trains that still allows smoking in
all private bedrooms. The only flaw in that is that the car has one
central air-conditioning and air circulation system that moves the smoke
throughout the car! My understanding is that Amtrak's ultimate goal is to
not permit smoking anywhere on any train. They are gradually phasing in
that policy. Some train, like the Coast Starlight already don't
allow smoking anywhere. Trains with "no smoking" policies do have
designated smoking stops where the train stops long enough for passengers
to step out and have a smoke. These are stops where the train has to stop
for that long anyway and they aren't doing it just so the passengers have
time to smoke! If you are a smoker who feels inconvenienced by this, you aren't
the only one. I've noticed that there are a LOT of smokers among Amtrak
staff also! They are some of the first to get off the train and light up
at the smoking stops! The train Engineer doesn't have to worry about this
policy. Being isolated from everyone else way up front, I've seen them
smoking even while operating trains with a no-smoking policy!
Monday, 9:25 A.M., 10/7/96, still Mobile, Alabama!
So much for getting anywhere early! We've spent the last hour and a
half going back and forth in the switch yard. After spending quite a
bit of time getting out of the station to the far end of the yard,
someone in dispatch changed their mind and decided we needed to switch
somewhere else. After a long time, we ended up back in the Mobile,
Alabama station again! We went through the station and changed tracks
somewhere out at the other end of the station. We are finally proceeding
very slowly along our detour route just outside of Mobile, Alabama. I'd
say we are traveling at about 15 or 20 m.p.h. at most. The Dispatcher
relayed to the Amtrak foreman that all trains taking this detour must
have an Engine at both ends. There is a "Y" somewhere on this detour
where we will have to turn the train around.
On the radio, just heard the Diner is almost out of water and there is no
place for this train to pick up water before New Orleans! That could be
a serious problem for being able to cook lunch!
Radio Frequencies used for our detour
- 84 - 161.370 Mobile, Alabama-Dispatcher
- 54 - 160.920 Mobile, Alabama-Dispatcher
- 02 - 160.560 Mobile, Alabama-Dispatcher
- 72 - 161.190 Mobile, AL to Hattlesburg, MS - Train #1
But, back to my problem: the smell of cigarette ashes in the room. All
night I'd smell them whenever I awoke and would just turn my head another
way on the pillow. In the morning, I looked for the source of the smell.
I started with the most logical place, the ash tray. The ash tray was
totally full of ashes and cigarette butts! I tried to pull it out, but
quickly found why this ash tray hadn't been emptied during the normal
cleaning of the car. The ash tray was stuck solid in the arm rest! Not
to be deterred, I got out my toe nail clipper and used it to pry the ash
tray out of the arm rest. Once I got it out, I took it down the hall,
emptied out the ashes and washed it thoroughly. No more smelly ashes for
me when I lay my head down to sleep tomorrow night!
Monday, 10:38 A.M. (Central Time), 10/7/96,
somewhere between Mobile, AL and Hattlesburg, MS
Been going through the deep forest for quite some time on this detour.
The weather isn't too bad here. It is very overcast, but it isn't
even raining. Eventually we arrived at Hattlesburg, Mississippi.
This detour must be very unusual! First, we arrived into town
facing 90 degrees to the Amtrak station platform. The Amtrak
Crescent train goes through this station, but in parallel
to the station platform heading north or south. We arrived into town
heading northwest, at a right angle to the station platform! That itself
seemed a bit unusual. The County Constable was even out there taking
pictures of the train! There was also a person with one of the largest
telephoto lenses I've ever seen taking pictures!
I don't know what the problem was, but it seemed a pretty big effort
to get the Sunset Limited off the northeast direction we were
heading and on to the other set of tracks that would take us south into
New Orleans. They had to remove the two engines from the front of our
train, use another engine to pull the rest of the train through the "Y"
and then re-attach our two engines to the other end of our train. We
were then pulled backwards all the way to New Orleans. Since the seats
in our Family Room normally faced backwards, this meant we were facing
forwards for this segment of our travel! But, all the seats in Coach,
which usually face forwards, were now facing backwards. The staff
apologized for that.
So much for the 3 and 3/4 hour stay in New Orleans! We were only going
to have as much time as it would take to refuel and restock the train and
change crews. We were told that the train might not be in New Orleans any
more than 30 minutes, the fastest the train can be made ready to leave.
Actually, it took them a bit over an hour to get it ready to go again and
we didn't leave New Orleans until almost 5:30 PM. Since we didn't leave
the area of the New Orleans Amtrak Station, that is as far as we ventured.
So much for the bus tour of New Orleans! If you are ever on the Sunset
Limited and it is very late into New Orleans, I wouldn't bother to go into
the station unless you have to make a phone call or pick up a newspaper.
There really isn't anything interesting right in the station itself. Also,
once you get off the train, they won't let you back on until they are
ready to board everyone ... which could be a while. If you want a newspaper,
get it right away when you get to the station. The local newpapers sell out
pretty fast once people start coming into the station from the train.
I really liked our Car Attendant. I hunted him down and gave him a tip
before he got off in New Orleans. I think the Car Attendants that take
the train either from Miami to New Orleans or from Los Angeles to New
Orleans get short changed by the people going beyond that station. Most
people only tip when they get off the train and don't track down the
Car Attendant mid-trip.
Monday, 10:00 P.M. (Central Time), 10/7/96, Lafayette, LA
Our new Car Attendant's name is Janet. She is quite a character. Through
the door of our room, I heard a lot of loud joking around from the next
room. I was hoping this wasn't going to be what we would be hearing for
the rest of the entire trip. This wasn't a problem. It turned out that
all that loud joking around was our Car Attendant, Janet! One of the
rooms right outside our door was occupied by a elderly man traveling alone
that seemed to be pulling the "Call Attendant" button endlessly at all
hours of the day and night. He gave our previous Car Attendant quite a
bit of work to do with all those calls he kept making! You are suppose to
pull the button and wait until the Car Attendant gets to you. When you do
that, a loud signal noise is made in the corridor and a light goes on
above your door and another light goes on in the room occupied by the Car
Attendant. Since the Car Attendant may be currently tending to other
passengers, you are suppose to patiently wait your turn. The elderly man
in the next room, however, not only pulled the "Call Attendant" button
frequently, but would push it in and out, in and out, if the Car Attendant
didn't quickly come to his room! I heard our Car Attendant, Janet, shout
out: "If you pull that button one more time, I've got a man I'm going to
send after you!" Most other Car Attendants would have handled this situation
a little more delicately, but that response is a good sample of Janet's
We decided to have a late dinner since we were heading back to California
and wanted to start to get our eating and sleeping habits back on California
time. This is one luxury you don't have when traveling by plane! However,
we started getting hungry at about 8 P.M. (6 P.M. Pacific Time). We
decided that was late enough and headed for the Dining Car. To our surprise,
the Diner hadn't even started serving yet! Since our layover in New Orleans
was reduced from almost four hours to just about one hour, the dining staff
hadn't had enough time to finish loading stock and prepare dinner yet.
About an hour later, Janet made an announcement for "First Call" for dinner.
This is a little unusual as the head of the dining staff is usually the one
to announce dinner. I figured they must be calling for one Sleeping Car at
a time. I was probably right. As we walked by Janet, she said: "You folks
are lucky. Sleeping Car passengers get to eat first before they let in the
passengers from Coach." However, when we got to the Dining Car, it was
already almost full! I think they must have already seated the people from
the Sleeping Car in front of us, or behind us, or both!
I knew right away this was going to be a real experience. They had a whole
train of hungry passengers because they started dinner so late, and they
were going to have to feed them as fast as they could to not end up having
people still waiting to be served after midnight! On the way out, my wife
and I and my two kids always sat at our own table. My wife had to fly to
New York on Sunday, so I was travelling with just my two kids home. That
meant there was always a "risk" of having someone else seated at our table
with us. The dining staff is usually pretty good at putting people together,
but not always. They will often put a grandmother or grandfather type with
us, someone they think has their own grandkids and will get along with other
kids at the table. I don't mind and my kids don't mind sitting with that
type of person. However, they sometimes seat people that don't relate to
kids at all with us. I don't like eating in dead silence, so I end up
carrying on two distinct conversations simultaneously, one with my kids and
one with the stranger. I can pretty much relate to anyone, but I can't
bring my kids into a conversation with someone that doesn't relate to kids,
and there are some people I don't even mind if my kids don't want to talk with.
The person they sat us with was not the grandfatherly type, but was able to
relate to kids adequately enough. The conversation pretty much turned into
a session of asking riddles and guessing ages and grades.
Our salads came right away, without any dressing. The dressing arrived on
the side a few minutes later. Long after we had completed our salads,
they finally brought us our menus. Usually, they fill seats in one side
of the dining car and leave the other side empty. When the first side has
been served desert and won't need much more attention from the staff, they
then start to fill the other side of the Dining Car. By the time the
second side has moved onto desert, the first side of the Dining Car is
empty again and they can start seating that side again! Alternating in
this manner, they can serve the entire load of passengers pretty quickly.
Because it was so late, I think they just went ahead and immediately filled
the entire dinning car with passengers waiting to eat. I don't think they
were able to serve people any faster, but at least passengers weren't
wondering why half the dining car was empty while so many were waiting to
I think it was about an hour from the time we sat at the table and someone
finally came to take our orders. This was also true for all the tables
around us. Once again, I think this was true because they seated our
section of the diner before they were really ready for us. They brought
our drinks pretty quickly, but we would still have a while to wait for
the main course. After it had been about an hour and a half since we first
sat down and were still waiting for our meals to arrive, I saw one person
come in and place his name on the waiting list. He then looked at the four
tables around us, and thinking that we had already finished eating, said
out loud in an angry voice: "Look at that. People finished with dinner
just sitting and taking up tables!". Little did he know.
I ordered the Filet Mignon again as did one of my daughters. It has been
excellent every time we have had it, but I think I've used up my red meat
quota for this year already! Except for the first time that I ordered it
on the train on the way out to Florida, they have not had any Bernaise
sauce. That sauce was great, but they've only had the mushroom onion
sauce available since then. I had my steak without any sauce this time
and it was still delicious. I had ordered mine prepared medium and my
daughter ordered her's "well-done". Her "well-done" came out on the
medium side and my medium came out a bit on the rare side, but both were
still excellent. I was able to have red wine with my meal this time.
Red wine was out of stock from Miami to New Orleans, but they seem to
have restocked most items in New Orleans. Unfortunately, they didn't
restock the layer chocolate cake that my daughters really like.
Tuesday, 8:40 A.M. (Central Time), 10/8/96, San Antonio, TX
Today is my daughter's birthday. We purchased some presents in Florida
and brought them with us to open on the train. We also brought a few
treats along. We'll try and improvise and make a bit of a party on
the train. The big party is going to be this coming Saturday at our
home, but we like to have at least a little party on the real day of
San Antonio, Texas is where the Texas Eagle and the Sunset Limited link up.
I was able to tune into the communications pretty quickly on Channel 22 -
160.440 and also found that the "Yard Frequency" was Channel 63 - 161.055.
They linked up the two trains with quite a bump! Usually, you can just
barely feel it when they link up. The cars lurched a couple of times
before they were done. I'd been through a number of hook-ups and
de-couplings before and they've usually been nothing to be concerned about
as long as you are seated or have a hand-hold. This time I had a hot cup
of coffee in my hand while I decended the stairs holding the hand rail.
The bump was strong enough for me to spill a big splash of coffee out of
my cup, including over my fingers. Fortunately, it wasn't hot enough to
The local morning newspaper, the "San Antonio-Express News" was slipped
under my door. Amtrak usually does provide a morning newspaper to Sleeping
Car passengers as long as they are able to pick some up along the way.
We left San Antonio at about 9:15 A.M., about three hours and forty minutes
late. Most of this delay was because of the detour we had to make to
avoid that gulf storm.
Tuesday, 10:00 A.M. (Central Time), 10/8/96
This is going to be another lazy morning! My daughters just woke up
and decided to skip breakfast as last call was announced from the Dining
Car. I still have one more donut for each of them from the half dozen
we picked up at Dunkin Donuts store in Boca Raton, Florida. They were
still fairly fresh yesterday. Hopefully they are still soft enough to
eat today. They don't like most of the breakfast items from the
cafe/lounge car, even though there is a fairly good selection: breakfast
sandwiches, muffins and danish pastries.
Tuesday, 1:00 P.M. (Central Time), 10/8/96, Del Rio, TX
Today we did have lunch with a grandmother type. Her name was Mary and
she was 55 years old. As usual, my kids played the age guessing game
and my youngest daughter guessed Mary's age at 54. Mary was concerned
about her connection in Los Angeles to the Coast Starlight. If we didn't
make up any time, we'd be getting in at about 10 A.M. I've taken the
Coast Starlight often enough to know that it waits until at least 10:15 A.M.
if the Sunset Limited is coming in late and I re-assured Mary of that.
If the Sunset Limited is going to be any later than that, they will
probably transfer her to a bus in either Indio or Ontario, California and
have the bus take a short cut to meet the Coast Starlight up at Santa
Barbara or even San Luis Obispo, California. Going by road, you can
easily gain an hour on the train between Santa Barbara and San Luis
Obispo since the train hugs the coast the entire way and the road takes
a direct diagonal short-cut.
Mary was travelling with her husband from Jacksonville, Florida back to
her home in Bend, Oregon. Her husband didn't feel like lunch, so she came
to the Dining Car alone. We both had "The Alamo" for lunch which was a
very good beef burrito served with guacamole and sour cream, rice and beans.
Tuesday, 6:00 P.M. (Central Time), 10/8/96, Alpine, TX
We are about to change to Mountain Time and gain an hour. Finally I was
able to get through on my cellular phone and catch up on all my messages!
We were in Alpine for a long time, at least for 30 minutes and maybe more.
We weren't suppose to stop longer than to just let people off and on. I
think there was a medical emergency. Just before we got to Alpine, an
announcement over the P.A. asked than any doctor or nurse on board come to
the lower level of the lounge car. Maybe they had to take someone off the
train, but I didn't see anything. There was just an unusually long stop.
We were almost four hours behind schedule and we are now about five hours
Wednesday, 6:45 A.M. (Pacific Time), 10/9/96, Indio, CA
We are not too far from Palm Springs. Whoops! Just had to stop for a
moment. The train stopped and there was a "Wind Mill Farm" against the
backdrop of a mountain outside the left window. I had to get a picture of
that. There are electric generating windmills as far as the eye can see
in both directions. We had to stop to let a freight train pass.
I was right about the passengers going on to the Coast Starlight. They
just announced that those passengers would get of in Ontario and then
be bussed to Santa Barbara to catch up with the Coast Starlight.
Whenever the train is late like this, they serve a full breakfast in the
Dining Car. Since we will be getting off in Pomona, we really should be
getting up to go to breakfast now. However, I promised my kids that we
could get a Carl's Jr. breakfast if the train came in before they closed
up their breakfast menu. Looks like we'll be getting into Pomona around
9 A.M., so I'm going to let the kids sleep another half-hour even if it
means missing breakfast in the Diner. Besides, Janet, our Car Attendant,
said that she would wake us up in time for breakfast and she hasn't come
knocking on our door yet.
I just went upstairs to get a cup of coffee. I need that morning coffee!
No coffee. It is after 7 A.M., and no coffee. Those of you that have
read my other travelogues know this is the one item that really annoys me.
These Sleeping Cars were designed so that people can have fresh coffee in
their own room whenever they want it just by going to the large coffee urn
located in the center of each Sleeping Car. The new Superliner II Cars
even have a refrigerator/freezer so that you can get juice and ice whenever
you want. But, that doesn't help if the Car Attendant doesn't brew up a
pot of coffee. I can almost understand Car Attendants that are not fond
of coffee keeping a hot pot all day, but I can't understand not having
any coffee available in the morning!
A while back, I had decided that the amount of tip suggested for Car
Attendants in one of the books I had read about Amtrak of $5 per day
per person was much too high. From my observations, I doubted that many
if any tip that high. For our family of four, that would have been a
total tip of $80 for just one way! This is a tip for a person that
receives a full employee salary with benefits. The maximum I ever tip
regardless of the number of people in our party and the length of the
trip is $20. Considering that we almost never call our Car Attendant for
anything, often not even to put the beds up and down, this seems quite
reasonable. I get the impression that this is still a higher tip than
most people give since I still get a surprised look from them and they
always start tripping over themselves to offer to help me with anything
I still might need help with. It gives me the feeling that the book that
I read about Amtrak tipping was way off-base. I'm going to have to dig
that book up again and make sure it wasn't written by an Amtrak service
employee! I was thinking of tipping our Car Attendant that $20 amount for
this segment of our trip, but that missing morning coffee plus forgetting
to wake us up in time for breakfast like she promissed sure reduced that
to $10 pretty fast! I like to reserve those $20 tips as a reward for
what I consider to be Amtrak's best Car Attendants who really do those
little things that make our trip a pleasure. I think it is a disservice
to Amtrak and to future passengers to give the maximum reward to the
Car Attendants whose efforts are less than adequate.
Wednesday, 9:00 A.M. (Pacific Time), 10/9/96, Pomona, CA
Good thing I told the Car Attendant that we were getting off in Pomona
instead of Los Angeles! I don't think this train was going to stop at
Pomona at all! The Conductor radioed to the Engineer to stop the train
as he usually does, but he missed by about 10 feet and had our door past
the end of the station and into the gravel.
We were the only ones to get off or on the train in Pomona. The Conductor,
two Assistant Conductors and the Car Attendant all came down to help us off
the train! We had 3 rolling suitcases (one for each of us), 3 backpacks,
plus 2 more carry bags with items we had purchased in Florida. They set up
a "bucket brigade" and handed the suitcases from one to the next to quickly
get them all off the train. Since we were 10 feet past the sidewalk and
into the gravel, it was impossible to roll our suitcases. I had
to make a few short trips to carry each of the 3 suitcases over to the
smoother sidewalk before my kids would each be able to roll one.
Once we were off the train, I discovered that we had actually missed the
entire station by about 50 feet and were completely across the street
from the station! The railroad crossing gate was still down, so we were
able to cross the street without difficulty. Actually, the gate stayed
down for quite a while and at least one car went around the gate. The
Conductor told us that a phone was all the way at the other end of the
platform. I figured that must be the actual location of the station. We
walked all the way down, found the phone, but no station! The only thing
in sight that even vaguely looked like a station was a boarded up railroad
boxcar loading platform. There wasn't even anything that looked like
those new "mini-stations" that are little more than a bench, a covering,
and a sign on the wall. There was a lot of construction and a brand new
bus loading zone out front of the boarded up building, so I figured they
must be in the process of rebuilding the station. Our ride had not yet
arrived, so we brought our luggage to the shade of the boarded up building.
There were other people sitting on the loading platform waiting for a bus.
This is not a station where I would feel comfortable waiting for a train
at night! It is pretty desolate and not a very friendly looking area.
We had hardly put our luggage down when our ride showed up. Pomona is
the closest station to my house for the Sunset Limited, but I think
I will stick with embarking and disembarking at either Los Angeles or
Deerfield Beach - New Orleans Amtrak Staff
- William (Bill) Rawlings, Car Attendant
New Orleans - Los Angeles Amtrak Staff
- Janet, Car Attendant
Jokingly, I've been thinking of offering a correspondence course in how to
be a professional Amtrak passenger! I'm about to include here more
lessons on things you need to know to be a professional Amtrak passenger.
I'll cut and paste this information onto other areas of my web pages for
those that could use this information but never stumble upon this particular
When you go to select a bathroom to use, check the indicator on the door.
It will tell you if it is "OPEN" or occupied. It is not easy to read. I
have to bend down a bit to read it. Most people don't bother to read it.
They just try to open the door! Thus, when you use the bathroom, you
better make sure it is really locked! Don't be surprised if the door
handle turns from time to time as people check to see if the bathroom you
are using is open. I once checked the door indicator, saw it said "OPEN",
openned the door, and found a little old lady in a very embarassing
position! Ever since then, I open doors very slowly, ready to close it at
the first hint of someone in there. I also double check the door very
carefully when I'm in the bathroom. One time when I thought I had carefully
locked the door, it opened suddenly! Fortunately, I was just washing up.
I re-examined the door lock and found that it was broken. When locked,
it could easily slide back to the "OPEN" position by itself just by the
vibration on the train. I'd never seen a broken lock on one of these
bathrooms before, so that problem is pretty rare. For the rest of the
trip I used one of the other 3 bathrooms in that Sleeping Car.
You will usually find the bathroom quite neat and tidy when you enter.
Once in a great while it will be a bit messy with water splashed around
and paper towels here and there. The Car Attendant will clean it up from
time to time, but obviously can't be expected to check it after every use.
There are signs that ask you to please leave the bathroom neat for the
next person to use it. The trash bins in the bathroom are interesting.
There is one for "TRASH" and one for "DIAPERS AND SANITARY NAPKINS".
However, when you throw in your used paper towel, you can see that the
lids to both bins lead into the same trash bag!
Heating & Cooling
This information you will probably find quite useful. The Heating and
Cooling systems on the train are totally separate from each other. Cool
air seems to flow in from the ceiling vents no matter how you adjust the
"COOLER/WARMER" control. You can, however, flip a lever on the vent
itself that will almost stop all air coming into the room. That will
eliminate most of the cold air coming into the room. The heating
mechanism is near the floor on the side of the room. Basically, it is
a flat metal panel that gets warm and radiates heat into the room. It
will get warm when you set the "COOLER/WARMER" control to "WARMER".
Thus, if there is cool air coming into the room from the ceiling vent,
it is possible for you to be heating up the room at the same time!
Also, the air in the corridor is usually much cooler than the air in your
room. If the air conditioning doesn't make the room cool enough for you,
then leave your door open and the air from the corridor will enter your
room and usually make it as cool as you could ever want! If you are on
the sunny side of the train, you will often need the help of the corridor
air to keep your room cool. Even with your door open, you can maintain
privacy by closing your curtain.
Electricity in the Family Room
No matter what room you have reserved in the Sleeping Car, I'd recommend
bringing a short 3 foot to 6 foot extension cord. I'd especially
recommend the type with the flat plug head that is available at most
department stores. Even though it says "Razors Only", it can easily
handle anything that takes an AC/DC converter or charger such as used
by notebook computers and cellular phones, or even portable cassette
players and pocket televisions. Converters and chargers usually draw
very little wattage and also even out small spikes and voltage variations.
They don't want you plugging in regular AC items like regular televisions,
VCR's, etc. because the spikes and voltage variations could damage your
equipment and they do not wish to be responsible for that. I originally
thought it said "Razor's Only" because they didn't want you using high
wattage devices. I guess I was wrong. I heard a Car Attendant tell a
lady that it was O.K. to use her hair dryer! You can't draw much more
wattage than that drawn by a hair dryer, usually between 500 and 1500 watts!
Usually there is no problem using a cellular phone on the train.
I just pick up the phone and dial. Once in a great while, but not often,
I go through an area that requires a credit card. When that happens, I
don't use my phone. I've found two things to be true of those areas:
(1) the rates are extremely high ($1.25 + $1.95 per minute for Mobile,
Alabama), and (2) the last time I did that, my phone got disabled for the
rest of my entire journey! Ever since my cellular phone got disconnected
after trying to use it with a credit card, I always wait until I'm in an
area where the call will go straight through without a credit card. That
is the way the service works in most areas of the nation. Unfortunately,
the Sunset Limited seems to go through more areas that require credit cards
with cellular phones than most other train routes. My wife didn't seem
to have as much problem as I did with this. I'm on the Airtouch system.
I'm going to have to see if she is on L.A. Cellular. Maybe L.A. Cellular
has more reciprocal agreements worked out with other cellular companies
than Airtouch. I'd try the other channel on my cell phone, but the last
time I did that, I forgot how to switch it back to the main channel!
Sleeping In The Family Room
I find the lower bed in the Family Room the most comfortable place to
sleep on the train! Actually, the comfort is probably the same in
the Deluxe Bedroom also. Most of the motion in the train is a rocking
from side to side. Starting and stopping of the train tend to be very
smooth. Thus, there is seldom motion on the train to throw you forward
or backward like you have in a car. Mostly, you will find yourself
trying to counter the side to side swaying motion when you walk down
the aisles and corridors.
The beds in the Economy Bedroom go the long way. Thus, the swaying
motion of the train is trying to either roll you into the wall or off
the bed. Tucked under the covers, there is little chance of you actually
rolling out of the bed. As added insurance, there are straps to keep a
person from falling from the top bunk. Don't panic! The straps don't go
around you or anything like that. The straps go from the bottom of the
bed to the top of the ceiling and are just used to block the path that
your body would have to take if you were to roll out of bed. When you
first look at these straps, you may have little faith that they are
actually going to prevent you from rolling out of bed, but they do!
It would be very difficult to roll in any direction and not be blocked
by the straps from trying to roll out of the bed.
To continue with my point, the swaying motion of the train tends to roll
you side to side in the Economy Bedroom. You actually don't roll at all,
but there is just the swaying in that direction. I guess by being on
one side of the train or the other, the swaying converts into a motion
that makes your bed move up and down. That can be comforting, but even
more pleasurable is sleeping perpendicular to the direction of travel of
When sleeping perpendicular to the direction of travel of the train,
the swaying motion of the train rocks your head and feet in opposite
directions. This would be identical to the way you were rocked as a baby
in your mother's arms. There must be something very innate about the
pleasure derived from this motion that doesn't even leave you as an adult.
Not only is this motion not a bother, but it is very soothing and can
result in a very good night's sleep. Unfortunately, the only beds in the
train arranged this way are the ones in the Deluxe Bedrooms and the two
adult size beds in the Family Room. The beds in the Economy Room, the
Special Bedroom, and the children's beds in the Family Room are parallel
with the direction of travel of the train.
When I'm in the Family Room, another feature I like is the two facing
seats for children. Actually, my kids don't like to sit there too often,
but I do! My kids prefer to play in the main part of the room where there
is lots of space. I like the little corner because I can put my feet up
on the opposite chair while I work on my computer at the table. Plus, it
puts me right next to the window and a great view!
I am totally sold on the Family Room as being the best room for
a train trip! In addition to the above reasons, the Family Room is also
the largest room on the train. Except for the Special Bedroom, it is
the only room that goes completely from one side to the other side of the
train. The couch that stretches all the way from the window on one side
of the train to the window on the other side gives the room a spacious
feeling (unless you are new to train travel. In that case, everything
might give you clostrophobia at first). The only thing that you don't
get in the Family Room that you would get in a Deluxe Room is a private
bath and shower. There are public bathrooms just down the hall and
they never seem to all be occupied at once. There is also a public
shower which is usually available except in early morning when everyone
seems to want to use it at the same time.
One of the most anoying aspects of photography from the train is telephone
poles and wires. They seem to always jump out the moment you click for
your picture! As a matter of fact, I have a fairly comprehensive
photo collection of telephone poles and other shrubbery from my travels!
Phone wires also seem to be at exactly mid-view, especially from the
upstairs windows on the train which result in a line through the middle
of your photographs. Fortunately, phone lines and poles are coming down
all over the nation! In your rail travels, you might be amazed at the
number of phone poles in total disrepair. You will often find them on
the ground or half-knocked over. Especially interesting are the poles
with disconnected wires dangling all over them like some electronic tree.
Sometimes you will even find phone wires holding up the top crossbars of
the phone pole and the entire bottom of the pole missing! Thus, the wires
are holding up what is left of the phone pole instead of the phone pole
holding up the wires.
The entire set of phone poles along the tracks by Orangethorpe in Anaheim,
the tracks used by the Southwest Chief and Desert Wind, were on the ground
one week and then they were completely gone! I have seen phone poles in
various states of being removed all over the west. Are you wondering
what is happening to the phone wires? They are going underground. There
is train equipment that digs a small ditch by the rails and burries fiber
cable. Each tiny strand of fiber carries the equivalent of over 1000
pairs of the old copper lines! Over 1000 phone conversations can be
carried in a single strand of fiber smaller than the old copper wire used
to carry a single phone conversation! Plus, they usually lay down several
of these strands at once, not just a single strand. Thus, the burried
fiber cable has much greater capacity than the old overhead wires that they
are replacing. That is good news for people that like to photograph from
the train and can't wait for the phone poles and wires to get out of the
Tell Amtrak Immediately
If You Change Your Plans!
If you decide to get on or off the train at any station other than the
one listed on your ticket, tell Amtrak as much in advance as possible!
If you change your plans before your trip, call 1-800-USA-RAIL and let
them know of the change. If you change your plans while on the train,
tell your Car Attendant or a Conductor as early as possible.
The Car Attendant and the Conductor has a manifest that tells him where
every passenger is getting on and off. If there are no passengers getting
on or off at a particular stop, the train will sometimes not even stop!
If your car on the train has nobody getting on or off at a particular
station, your Car Attendant will often not even open the door to your
car even if people are getting on and off from other cars.
In my early days of train travel, we discovered this the hard way. We had
tickets to Los Angeles on the Coast Starlight, but were able to
arrange for someone to pick us up in Glendale. When the train stopped,
we patiently waited for the Car Attendant to come open our door. He never
did! We were worried the train was about to leave without us, so we
finally just went and opened the door ourselves and got out! Being new to
train travel, we had no idea how dangerous that was! The platform was
empty except for one Conductor way down the other end of the train. That
train could have started to leave the platform while we were in the middle
of getting off! This trip was another example that showed that the train
was probably not even going to stop at Pomona at all since we were the
only ones getting off or on.
Equally important is to let Amtrak know if you will be getting on further
down the line than where you had planned. If you have a Sleeping Car
Room, not only is it possible that your room will no longer be available,
but it is even very likely to be the case if the train is fairly full.
Many people who would normally travel in the Sleeping Cars will often
travel in Coach because all the Sleeping Car Rooms were booked when they
made their reservation. Amtrak reservations, in those cases, will usually
tell the person that they should tell the Conductor that they wish to
upgrade to a Sleeper when they board the train. The Conductor will make
a note of every person that wants to upgrade. Once the train leaves the
station, the Conductor will check for "no-shows" and allow those coach
travellers to upgrade to the empty sleeping rooms for an additional fee.
If you didn't let Amtrak know early enough about your plans to board
further down the line, your room will be gone by the time you board!
(These are some notes that I'm adding here on October 6, 1997:
Passengers do have a mind of their own, but "common sense" can be wrong.
If you have a ticket between point A and point B, it seems "common sense"
that seat you have purchased belongs to you. Thus, you might think that
it shouldn't make any difference if you get on after point A or get off
before point B. But, in train travel, it can make a world of difference.
As in a flight reservation, if you don't show up a Point A, your seat or
sleeper accommodation can be sold to someone else. Also, you Car Attendant
is very likely to not open the door to your car at all if nobody else is
getting on or off at the station where you would like to get of the train
early prior to Point B. It is extremely dangerous to let yourself off the
train because the train could depart the station at any moment if no Car
Attendant is at your door! Thus, I think it might be a worthwhile P.A.
announcement along with all those other warnings, like no walking between
train cars without shoes, to let passengers know they must never attempt
to depart the train where no Car Attendant or Conductor is present. If
by any chance your Car Attendant forgets to come to your door at your
scheduled stop, which has only happened to me once in over 120,000 miles
of rail travel, then seek a car where the door is open.)
Avis Car Rental
Watch out for trickery by Avis Car Rentals! Usually when you call, they
will give you a 5% discount if you make a reservation immediately while
they have you on the phone. When you return your car, however, you will
find a new charge on your bill they never told you about. They add a
daily surchage to cover wear and tear on the tires! This adds back just
a bit more than the 5% discount. Be sure to ask about it before you confirm
any reservation. Maybe you can get them to waive it if you question it
before you confirm your reservation.
The following is information that I received on October 14, 1996 about
why the Sunset Limited had to make a detour and could not go direct
from Mobile, Alabama to New Orleans, Louisiana. I thank Michael Kimura
for bringing this to my attention:
10 - BRIDGE DEPARTMENT:
On October 5, CSXT's Rigolets Bridge was struck by a barge,
damaging the structure and making it impassable for rail traffic. Amtrak
trains 23 and 24 are cancelled between Mobile and New Orleans, and trains
1 and 2 are detouring via the Norfolk Southern and Illinois Central via
Hattiesburg between New Orleans and Mobile, losing about four hours on the
run. CSXT and Union Pacific are detouring interchange tonnage destined to
New Orleans via Memphis TN.
- 14 - 160.320 Texas
- 22 - 160.440 San Antonio, TX
- 63 - 161.055 San Antonio Yard, TX
- 96 - 161.550 East of San Antonio, TX
- 14 - 160.320 Alpine, TX
- 84 - 161.370 Mobile, Alabama-Dispatcher
- 54 - 160.920 Mobile, Alabama-Dispatcher
- 02 - 160.560 Mobile, Alabama-Dispatcher
- 72 - 161.190 Mobile, AL to Hattlesburg, MS - Train #1
Notes for me while waiting for my film to be developed and returned:
Photo Roll #1
- Kids & Me.
- Canyons in New Mexico.
- Town across the Mexican boarder, 30 feet from the tracks.
- Locomotive in El Paso freight yard.
Photo Roll #2
- 16 Beaumont - Neches River
- 20 Calcasieu River - Lake Charles
- 22 Lake Charles
- 23 Phone Tower in Lafayette
- 24 New Iberia - down the street!
Photo Roll #3
- 01 - 11 Right down the middle of the street in New Iberia, LA!
- 20 - 24 Mississippi River just before New Orleans
Photo Roll #4
- 01 - 04 New Orleans Station
- 05 - 06 Tallahassee, Florida
- 07 Madison, Florida
- 12 - 13 Rainy day in Palatka, Florida
- 14 - 15 A river just past Palatka
- 16 - 20 Sanford, Florida
Photo Roll #5
- Around the hotel
Photo Roll #6?
- 16?, 17? - Alabama River
- 18 - Alabama River
- 19 - Tombigee River
- If anyone can help me out here, please do! We crossed more bridges
than the number of rivers explained by the Route Guide heading east into
Mobile, Alabama! Thus, I don't know which picture is of which rivers
(photos 16 through 19).
- 20 & 21 - Mobile, Alabama
Photo Roll #7?
- 21 - Needle in San Antonio, TX
- 22 - Marriott Hotel in San Antonio, TX
- 23 - Old Station in San Antonio, TX
Photo Roll #8?
- 01 - 07 Crossing the Rio Grande
- 08 - 10 Pecos River, Highest Bridge In Texas
- 11 Texas
- 22 Alpine, Texas
- 23 - 26 Windmill Farms out by Indio, California
* I apologize if anyone is offended by me using the term "Black". However,
I no longer know what term to use that is not considered insulting by some.
I refuse to use the current term that is popular: "African-American". I
believe this term, along with other terms like "Christian American" is very
divisive. I have no problem with us identifying outselves this way when
engaged in private socal activities among others who share the same ethnic
or religious heritage, but it is a big mistake to hold this as the major
way to identify ourselves in all our dealings with others. This creates
artificial lines between us that are unnecessary and damaging. That one
person has black skin and another white skin is a simple observation and a
fact of life. To then extend this to promote some people as belonging to
a group with "African-American" interests and another group with
"Eurocentric" interests rather than just viewing us all as Americans will
continue to promote the problems that divide America.
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