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Amtrak Service Guarantee
and New Logo Unveiling
Thursday, July 6, 2000
http://www.trainweb.com/news/2000e30a.html

Amtrak employees will introduce their new unconditional Satisfaction Guarantee for guests -- a first of its kind among U.S. travel industry providers -- at a major event next week. The guarantee represents Amtrak's commitment to providing high quality service, a benchmark of the new, revitalized corporation. The company will also publicly unveil its new corporate brand identity to employees for the first time. Both initiatives are part of Amtrak's overall strategic business plan designed to transform the railroad into a customer-focused, commercially oriented, and financially viable business. This festive employee-focused event is open to Amtrak employees, their families and members of the media.


WHAT:       Introduction of Amtrak's Service Guarantee for Guests and
            New Corporate Brand Identity

WHERE:      Key Amtrak Locations across the U.S.

WHEN:       Thursday, July 6, 2000

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